// SERVICE PROTOCOL

Mail it in.
From anywhere in the US.

No local console shop worth trusting? Ship it to ours. Any carrier you like, the return leg is already paid for, and your console comes back tested.

01
Order the repair

Pick your console and fault on the repair menu and order online. Something unusual? Email us first and we'll send a custom repair invoice instead.
02
Pack & ship

Right after ordering you get an email with packing instructions and the shipping address. Use whichever carrier you prefer — and the original box if you still have it. Just the console is enough; leave controllers and cables at home unless they're part of the problem.
03
Check-in

When the console arrives we confirm it by email, with your scheduled repair date and your order number for tracking the status.
04
Repair & test

1–5 business days on the bench. Before anything ships back, the repair is tested working on real hardware.
05
Back in the game

It ships to your door — return shipping was already in the price. Listed repairs are covered for 90 days.

// RULES OF ENGAGEMENT

What's covered

Every repair on the menu is covered for 90 days after it ships back. Custom jobs get their own terms, stated up front.

If your console can't be saved, you're refunded minus the bench fee — and we return the unit or recycle it locally, your call.

Your order number follows the console from check-in to return shipment. All major cards accepted, paid securely online.

Flat prices. 1–5 days on the bench. 90 days of cover.